Call Management
Using our own proprietary software, we offer a specialist call handling service capable of managing complex staff, materials and asset allocation with facilities for remote access by clients who wish to monitor performance. Our services include:-- White label services for clients who wish to have their own brand exclusive to the service.
- 24/7 – 365 days a year support
- Integration into our own warehouse and logistics services
- Individual and batch parts tracking (down to serial number)
- Skilled attentive staff – dedicated resources where required
- Fully managed stock service
- Reporting
- Remote access monitoring
- Integrated networks with screening services, couriers, technical couriers, bench repairs workshops and break fix services.