Screening
Experience shows that well over 25% of all reported equipment fault calls are a false alarm. Users are generally too preoccupied with their own day to day commitments to properly ascertain what is wrong, in many cases an engineer is called out to provide the simplest of support. At Easyway we have proved that this can be as high as 75% the case, equipment such as printers being particularly prone to misallocation of resources. Our mission is to establish at the outset the most likely cause of a suspected fault and provide the lowest cost remedy. In summary then we:-- Screen service calls to ascertain the real nature of the fault reported.
- Instigate the most appropriate remedy be it over the phone guidance, a replacement part for the user to exchange, a technical courier or a specialist technician.
- Provide bench screening services for the displaced 'defective' items before they go to workshop.
- Return to stock non defective goods cleaned and repackaged.
- Manage the whole process through our own stock tracking software.
- Provide performance reporting.
- Usually achieve a 20% reduction in maintenance costs compared to traditional 'single solution' service providers.